Once upon a time… wise marketing and branding gurus recognised that people don’t just buy products or services; they buy into the stories, values, and emotions associated with a brand.

What is brand storytelling?

Brand storytelling is a marketing strategy technique that uses the power of narrative to convey a brand’s identity, values, and messages to its target audience. It involves crafting a compelling and relatable story around the brand, its history, mission, products, or services. Brand storytelling goes beyond traditional advertising and seeks to engage customers on a deeper level by creating narratives that resonate with their experiences, emotions, and aspirations.

The elements of effective brand storytelling

Authenticity is the cornerstone of compelling brand storytelling. Today’s consumers can spot a disingenuous story from a mile away. Authenticity means being true to your brand’s values, mission, and identity. Your story should reflect who you are, what you stand for, and why you exist.

Effective stories are relatable. They tap into universal themes and emotions that resonate with a broad audience. Whether it’s the struggle for success, the pursuit of happiness, or the triumph over adversity, stories that touch on shared human experiences have a powerful impact.

Emotional resonance
Emotions are the heart of great storytelling. Think about the tear-jerking adverts that make you reach for a tissue or the heartwarming stories that linger long after you read them. Brands that can evoke emotions, whether it’s joy, empathy, or nostalgia, are more likely to be remembered and cherished.

Character development
Characters are the vehicles through which stories unfold. In brand storytelling, your customers are the heroes. Your product or service is the guide, helping them overcome challenges and achieve their goals. By positioning your customers as the protagonists, you invite them to envision a future where your brand plays a big part.

Conflict and resolution
Every epic story has a conflict that needs resolution. In brand storytelling, the conflict often revolves around a customer’s problem or pain point. Your brand then swoops in and becomes the solution, guiding customers toward a resolution. This narrative structure not only engages but also empowers customers.

Consistency holds brand storytelling together. Your narrative should be reflected in every aspect of your brand, from your logo and marketing materials to your customer interactions and product design. Consistency reinforces your brand’s identity and ensures a cohesive storytelling experience.

Real-life success stories

To illustrate the impact of brand storytelling, let’s look at a few real-life success stories:


Nike’s “Just Do It” campaign is a masterclass in brand storytelling. It’s more than a slogan; it’s a call to action and a philosophy that empowers athletes to push their limits. Through emotionally charged ads featuring real athletes, Nike has created a narrative of determination, resilience, and victory.


Airbnb’s brand storytelling is crafted around the idea of belonging. They’ve woven a narrative of travellers experiencing new places as if they were locals. By highlighting unique host stories and heartwarming guest experiences, Airbnb champions a sense of connection and community.


Patagonia don’t just sell outdoor gear; they sell a lifestyle and a belief in the power of business to drive positive change. Their “Don’t Buy This Jacket” campaign encouraged customers to think twice about consumption and waste, aligning perfectly with their environmental mission.

Telling YOUR story

Even if you’ve been with the company since the very beginning, it can be difficult to tell your story to your customers. We’ve been helping companies at all stages of their branding journey to find their voice for over 25 years. Drop us a line or give us a call.

Do you need help with your branding?

If you would like to discuss your branding, logo or identity project, call us on 01295 266644 or complete the form.